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If you are interested in any of rtilab's products, please fill out our request form below and we will get an invoice emailed to you as soon as we can. 

DOMESTIC ORDERS

  • Payment by credit card, over the phone or via email, and by electronic bank wire accepted.
    • A 3.5% credit card fee will apply.
  • PO numbers are accepted from established clients.
  • Shipping and handling rates depend on where you are located, orders may vary.
    • You are more than welcome to use your own FedEx account number.
    • We ship domestic orders FedEx Priority Overnight.
    • $25 handling fee will apply.
  • We ONLY ship domestic orders on Monday and Tuesday of each week.


INTERNATIONAL ORDERS

  • Payment is required BEFORE we ship your product.
  • Payment only by electronic bank wire will be accepted.
    • Additional $35 fee for international wire payment applies.
  • ALL shipping costs are at the expense of the purchaser. 
    • YOUR FedEx account number is REQUIRED prior to shipment.
    • We ship international orders FedEx Priority.
    • Products are shipped on dry ice, which is included in a $90 handling fee.
    • Our shipping box dimensions are 16x16x16 and weigh about 17 lbs. 15lbs of which is dry ice.
  • We ONLY ship international orders on Monday of each week.
     

PAYMENT TERMS AND PRODUCT CONDITION SHIPMENT WARRANTIES

Payments: All products must be paid for prior to shipment by credit card or money transfer. 

Shipping Warranties: rtilab warrants the condition of its products and the proper packaging at the time of transfer to the designated shipper. We do not warrant the “product condition” from shipment or customs delays or errors, and for any receiving delays. Once the product is received by the shipper rtilab is no longer responsible for the package and its contents. This applies to both domestic or international shipments. The customer is responsible for meeting all customs and other regulatory requirements. We will package the product for shipment as requested on the customer order form. We will schedule shipment with the desired carrier for the desired delivery time and desired rate. Customer must indicate if they wish for shipping insurance to be included. We welcome the domestic customer to make their own shipment arrangements and we require that international customers make the shipping arrangements and schedule a pick-up date and time with us.